How Can We Help?

We email a tracking link the moment your painting ships. If you can't find it, check your spam folder, then reply here with your order number and we'll resend it.

Standard turnaround is [add your standard turnaround] from the moment you approve your finished painting, plus [add shipping time] in transit. Express is available at checkout.

Check the spam and promotions folders first — that's where they usually end up. If it's genuinely not there, write to us with the email you used at checkout and we'll resend it.

Yes, as long as we haven't started painting yet. Reach out with your order number and what you'd like changed and we'll do our best.

Shipping within the US is free. International shipping is calculated at checkout based on destination.

[List the countries you ship to and typical transit times.] Duties and taxes are the recipient's responsibility.

Occasionally a package sits at a facility longer than expected. If tracking hasn't updated in over 5 business days, write to us with your order number and we'll investigate.

Because every portrait is made to order, we don't accept returns for change of mind. But you approve the finished painting before it ships — so if it isn't right, we fix it before it goes out.

Send us a photo of the damage within 14 days of delivery and we'll ship a replacement at no cost.

Yes, at no cost, until we begin painting. Once painting has started we can offer a partial refund based on how far along the piece is.

All major credit and debit cards, Apple Pay, Google Pay, and Shop Pay.

Yes. Payments are processed by Shopify Payments, which is PCI-DSS compliant. We never see or store your card details.

We send occasional offers to our newsletter list. If you'd like a discount for a bulk order or a special occasion, write to us and we'll see what we can do.

Yes. Your preview is a digital mockup so you can see the composition and style before committing. The painting itself is made by hand by a professional artist. [Add your medium and surface here.]

Three sizes — 12×16, 18×24 and 24×36 inches — framed in black, white, walnut or natural wood, or unframed. You'll see every combination priced at checkout.

Keep it out of direct sunlight and away from radiators. Dust the frame gently with a soft dry cloth — nothing wet on the paint surface.

Within one business day, Monday through Friday. Messages sent over the weekend are answered on Monday morning.

The form below is fastest — it lands directly in the inbox we monitor. You can also email us at [your support email].