How Can We Help?

We email a tracking link the moment your painting ships. If you can't find it, please make sure to check your spam folder. Otherwise, email us at [email protected] with your order number in the subject and we'll be happy to assist you.

Standard turnaround is [add your standard turnaround] from the moment you approve your finished painting, plus [add shipping time] in transit. Express is available at checkout.

Please check your spam and promotions folders first — that's where they usually end up. If it's not there, please email us with your order number in the subject line and we'll be happy to help you.

Yes, before you order, you can revise you preview directly just by describing what you'd like changed.

If it's already after you've received your order confirmation, please email us as soon as possible at [email protected]. We cannot guarantee a change is possible as the artist may have already started painting but we will do our best where we can.

Shipping within the US is free. We currently do not have international shipping set up but please email us if you live outside the US and we'll do our best to help.

We currently do not have international shipping set up but please email us if you live outside the US and we'll do our best to help.

Occasionally a package sits at a facility longer than expected due to unforeseen circumstances. If your tracking hasn't updated in 5 business days, write to us with your order number and we'll investigate.

We offer a 100% money back satisfaction guarantee. In the event of any damage, we will either replace the item, free of charge or provide compensation for the damage.

Because every portrait is made to order just for you, we cannot accept returns unless there are issues outside of your control (e.g. damage, shipping issues, etc.) We make sure to send you a photo of the final painting before we ship it so you have final approval.

Please send us a photo of the damage within 72 hours of delivery to [email protected]. In the event of any damage, we will either replace the item, free of charge or provide compensation for the damage.

If you made a mistake and need to cancel your order, please email us at [email protected] within 1 hour of order confirmation. Please note - after this time window has passed, we cannot guarantee a cancellation but will do our best if the artist has not started the painting.

Yes, 100% hand painted! Your preview is a digital mockup so you can see the composition and style before committing. Once you approve, the painting itself is painted by hand by one of our talented artists. 

We offer numerous sizes and framing options to fit a variety of situations. You'll see every possibility listed on the order selection page with their corresponding prices!

We recommend keeping it out of direct sunlight and away from any vents/moisture. With proper care, your painting should last many years to come!